Distance Sales Agreement













EMAIL: info@drejani.com














The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection and Distance Agreements Regulation No. 6502, published in the Official Gazette on 27.11.2014, regarding the sale and delivery of the product/products specified in Article 3 of the code, name, quantity, and sales price invoice, which the CUSTOMER ordered electronically from the Drejani.com website.






The main features of goods or services are located on the Drejani.com website. The sales price listed for the products is announced on the site. Advertised prices and campaigns will remain valid until they are updated and changed. The prices announced for a specific period will be valid until the end of that specified period. All taxes of the goods or services subject to the contract are included in the sales price and published on the site.




Delivery Address:




Invoice Information:


After the ordered products are supplied by Drejani.com, shipment will commence within 3-5 working days, depending on the product category. For all orders made on the website, shipping is free, and the shipping fee will be covered by the SELLER.




The products received will be paid for in advance or by credit card. Therefore, no late interest will be applied by the SELLER.




4.1 Drejani.com declares that the essential qualities of the product in question, the sales price and payment method, including all taxes, delivery and its costs, are read and accurately and fully informed by the BUYER, and provide the necessary confirmation electronically.


4.2 The product or service subject to the contract shall be delivered to the BUYER or the person/organization at the address they indicate within the period described in the preliminary information on the website, depending on the distance of the BUYER's location for each product, provided that it does not exceed the legal 30-day period. Any shipping fees for the delivery shown in Article 3 will be covered by the SELLER and will not be reflected on the buyer's invoice under the name of "Shipping Fee" as they are included in the product price.


4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER shall not be held responsible for the refusal of the person/organization to accept delivery.


4.4 The SELLER cannot be held responsible for any problems that the shipping company may encounter during the delivery of the product to the BUYER, nor for the inability of the ordered product to be delivered to the BUYER. Even if the BUYER is not present at the delivery address at the time of delivery, the SELLER will be deemed to have fulfilled its obligations in full. Therefore, the BUYER will bear any damages arising from late delivery of the product to the buyer and expenses incurred due to the product waiting at the shipping company and/or the return of the product to the SELLER.


4.5 If the payment for the contracted service(s) is made by the BUYER by credit card, any legal risk, including the unfair or unlawful use of the credit card by unauthorized persons, which may result from the difference between the BUYER and the credit card holder or the person to whom the service will be offered, belongs to the BUYER. The BUYER acknowledges and undertakes not to make any claims against the SELLER in the event of any losses in such cases.


4.6 If repairs are requested for the product, the periods specified in the Consumer Law and related regulations shall apply.


4.7 The SELLER may supply the BUYER with a different product of equal quality and price before the expiry of the contractual performance obligation, provided that there is a justifiable reason.


4.8 If the SELLER cannot deliver the contracted product within the specified period due to force majeure or weather conditions that prevent transportation, such as transportation interruptions, it is obliged to inform the BUYER of the situation. In this case, the BUYER may choose to cancel the order, replace the contracted product with a similar one if available, and/or postpone the delivery time until the impediment disappears. If the BUYER cancels the order, the amount paid will be refunded within 10 days in accordance with the payment method used for the order.


4.9 Delivery of a consolidated order reserves the right to change the intermediary carrier without prior notice.


4.10 If the bank or financial institution concerned does not pay the product price to the SELLER due to the unfair or unlawful use of the buyer's credit card, debit card, and/or other payment systems offered on the Website by unauthorized persons due to the fault of the BUYER, it is mandatory to return the product to the SELLER within 3 (three) days from the date of delivery. In this case, the transportation costs will be borne by the BUYER.


4.11 After the package is received, it is deemed that the delivery company has fulfilled its duty properly. Therefore, packages found to be damaged during delivery should not be accepted, and a report should be filed.




5.1 In cases where the BUYER exercises their right of withdrawal or the product subject to the order cannot be supplied for various reasons, or a refund is decided by the arbitration board, the entire amount collected by the SELLER will be refunded to the relevant bank within 14 (fourteen) days after the order is canceled by the BUYER. The number of installments received by the bank will be credited to the BUYER's credit card in the same installments. The timing of this amount reflecting on the BUYER's accounts after returning to the bank is solely related to the bank's processes, and the SELLER cannot intervene in any way regarding this matter.


5.2 Products that are requested for return or exchange should be placed in a separate package/parcel and sent back to prevent damage during shipping. Refunds or replacements will not be possible if the original product boxes and labels, such as shipping labels, are damaged, as this affects the authenticity and resaleability of the products.




6.1 The consumer has the right to withdraw from the contract without any legal or criminal responsibility within 14 days from the date of receipt, without any justification, by rejecting the goods. However, please note that some products on our website are made to order, and refunds are not accepted for these items. This information is clearly stated on the product detail pages. In distance contracts for service delivery, this period begins on the date of signing of the contract. If the contract specifies that the service must be performed before the 14-day period expires, the Customer may exercise the right of withdrawal until the date of performance. Any shipping fees for returning the product will be covered by the SELLER if the product is shipped using the shipping company contracted by the SELLER.


6.2 To exercise the right of withdrawal, the BUYER must notify the SELLER in writing within the 14-day period specified in the 1st Edition of this Agreement. This notification can be sent by fax, telephone, or email as specified in Article 1, and the product must not have been used contrary to the provisions of the distance sales contract. Within the scope of the right of withdrawal, the product must not have been used contrary to the provisions of the Article. If the return product is sent using the shipping company contracted by the SELLER, the return shipping costs will be covered by the SELLER.


6.3 The boxes of the products to be returned within the 14-day period must be delivered in full and undamaged along with the packaging. The product price will be refunded to the Customer within 14 days of the Seller receiving these items.


6.4 If the right of withdrawal is exercised, the original invoice and a sample of the shipping delivery report indicating that the product was delivered to a third party or the Buyer must be returned to the Seller. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded.




Unless otherwise agreed by the parties, the consumer may not exercise the right of withdrawal in the following agreements:


  1. a) Contracts for goods or services whose prices are subject to fluctuations in financial markets and are not under the control of the seller or provider.


  1. b) Contracts for goods made according to the consumer's specifications or that are clearly personalized.


  1. c) Contracts for goods that may deteriorate or expire quickly.


ç) Goods that are not suitable for return due to health and hygiene reasons, and that have been opened after delivery.


  1. d) Contracts for goods that, after delivery, are mixed with other items by their nature and cannot be separated.


  1. e) Contracts for the delivery of sealed audio or video recordings or computer software that have been opened after delivery.


  1. f) Contracts for the delivery of newspapers, periodicals, or magazines, except for subscription contracts.


  1. g) Contracts for services related to accommodation, transportation, catering, or leisure activities, if the contract provides for a specific date or period of performance.


ğ) Contracts for services performed instantly in electronic form or for intangible goods delivered instantly to the consumer.


  1. h) Contracts for services where performance has begun with the consumer's prior express consent before the withdrawal period has expired.




Turkish law applies in disputes arising from the implementation of this Agreement, and the Istanbul (Central) Courts and Executive Directorates are authorized.


This Agreement has been read, accepted, and confirmed by the parties electronically. In matters not regulated in this Agreement, the provisions of Law No. 6502 on Consumer Protection and related legislation shall apply. By placing an order, the BUYER is deemed to have accepted all the terms of this agreement.