Shipping policy
Shipping Policy
Order Processing
All orders placed on Drejani.com are processed within 1-2 business days. Orders received after 2 PM will be processed the next business day. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Methods and Delivery Times
We offer various shipping options to cater to your needs. The available shipping methods and estimated delivery times are as follows:
- Standard Shipping: Delivery within 5-7 business days
- Expedited Shipping: Delivery within 3-5 business days
- Express Shipping: Delivery within 1-3 business days
Please be aware that delivery times may vary based on your location and the shipping method selected. Special items or custom orders may have longer processing and delivery times.
Shipping Costs
Shipping is free for all standard shipping orders within [specified regions or countries]. For expedited and express shipping options, the shipping costs will be calculated at checkout based on the weight and destination of your order.
International Shipping
We offer international shipping to many countries. Please note that international shipping times can vary significantly based on the destination and customs processing times. Customers are responsible for any additional customs fees, duties, or taxes that may apply.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information. You can track your order using the tracking number provided in the email.
Shipping Address
Please ensure that your shipping address is correct and complete. DREJANI is not responsible for any delays or lost shipments due to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact us immediately at info@drejani.com. Changes to the shipping address cannot be made once the order has been dispatched.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery time, please check the tracking information provided. If there are any issues or delays with the shipment, contact our customer service team at info@drejani.com for assistance. While we are not responsible for delays caused by the shipping carrier, we will do our best to help resolve any issues.
Damaged or Missing Items
If your order arrives damaged or with items missing, please contact us immediately at info@drejani.com. Provide your order number, photos of the damaged items, and a detailed description of the issue. We will work with you to resolve the problem as quickly as possible.
Return to Sender
If an order is returned to us due to an incorrect address, failure to pick up, or refusal to accept delivery, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Contact Information
For any questions or concerns regarding our shipping policy, please contact our customer service team at info@drejani.com. We are here to help and ensure that your shopping experience with DREJANI is seamless and satisfactory.